Via U.S.P.S. $10 Domestic (USA), $35 Canada
Via FedEx Ground $12 Domestic (USA), $40 CANADA
Via FedEx 2nd Day $12 Domestic (USA), $40 CANADA
All orders delivered to the United States over $100 will ship for free.
Returns of select full-priced merchandise in original condition with all tags attached may be accepted within 10 days of initial delivery for refund, exchange or store credit.
Opened or worn merchandise, all pens, notebooks, fragrances, toys, swimwear, electronics, Junghans watches and underwear may never be returned or exchanged. All electronics' warranties are maintained by respective manufacturers and under their described terms. Drama Club does not service electronics. No merchandise will be accepted for return, exchange or refund without written authorization received from our team via email@example.com.
Purchases of DISCOUNTED OR 'SALE' ITEMS will never be refunded, though in original condition with all tags attached and accompanied by sales receipt they may be accepted for exchange or store credit within 10 days of delivery.
PAYMENT AUTHORIZATION POLICIES:
Any orders placed must pass payment processing network's address, name, and phone number verification. Any order, even if authorized, will be cancelled if systems to not match provided billing details. If an alternate card is provided, and that information also does not match, the order will be cancelled and the customer will be barred from making future purchases. All orders over $400 must ship only to the verified billing address, unless for a return customer. We reserve the right to cancel any transaction we deem fraudulent.
The Drama Club website is only configured to ship to Canada and the United States. If you wish to place an order to country other than those, please reach call or write us. Shipping costs will vary and you will be responsible for all import duties. We do not pay for return shipping costs.
Domestic shipping will be completed via FedEx Ground service or USPS as selected at checkout. Items purchased will be shipped the next business day (Monday-Friday, as long as our store is open- for holiday schedule please contact us). Orders received after we close may require one additional day to ship. International shipping will be completed via USPS. Unfortunately, no tracking information is able to be provided after items leave the United States. The customer will be responsible for paying all import duties. Drama Club does not ship to freight forwarders, as they are commonly used with stolen credit cards and fraudulent transactions. Drama Club does not refund shipping or pay for return shipping.