Sales & Shipping Policies
Our website is only configured to ship within the contiguous United States, but if you live somewhere else and are interested in making an order, feel free to reach out and we would be happy to get you a shipping quote. As a small business, we are not able to pay for return shipping of any purchases.
Via FedEx $10, free on orders over $100.
HOLIDAY SALES AND RETURN POLICIES:
Returns of select* FULL-PRICED merchandise in original, unworn condition with all tags and/or stickers attached and packaging intact may be accepted if returned within 10 days of delivery for refund OR THROUGH JANUARY 8TH FOR EXCHANGE OR STORE CREDIT. If the product is not received by Drama Club within 10 days of initial delivery, it cannot be refunded. To make a return, e-mail [email protected]
*Purchases of DISCOUNTED OR 'SALE' ITEMS will never be refunded, though in original condition with all tags attached and accompanied by sales receipt they may be accepted for exchange or store credit within 10 days of delivery.
*Opened or worn merchandise, discounted items, shoes without shoe boxes, all fragrances, pens, notebooks, toys, swimwear, electronics, and underwear may never be returned or exchanged. Watches are eligible for return and refund but must have original wear tag attached and require a detailed return process noted below. Unfortunately, as a small business, Drama Club is not able to pay for return shipping. No merchandise will be accepted for return, exchange or refund without written authorization received from our team via [email protected] To make a return, simply reply to your order invoice to request approval and learn further details.
Store credit lasts for only six months from its issuance. To use it online, you must contact us in advance, as it is not configured by default to work with our website's e-commerce checkout process. Store credit can not be used for shipping.
PAYMENT AUTHORIZATION POLICIES:
Any orders placed must pass payment processing network's address, name, and phone number verification. Any order, even if authorized, will be cancelled if systems to not match provided billing details. If an alternate card is provided, and that information also does not match, the order will be cancelled and the customer will be barred from making future purchases. All orders over $400 must ship only to the verified billing address, unless for a return customer. We reserve the right to cancel any transaction we deem fraudulent.
The Drama Club website is only configured to ship to the United States. If you wish to place an order to country other than those, please reach call or write us. Shipping costs will vary and you will be responsible for all import duties. Domestic shipping will be completed via method selected at checkout and will appear on your invoice. Orders are shipped within 1-2 days of processing and FedEx Express orders arrive within two days of shipment. You will receive tracking information once the order has been shipped. While orders are accepted by the site to Alaska and Hawaii, they may be subject to shipping via a different method than quoted.
Please call us at 917-214-8274, e-mail us at [email protected], or leave your message and e-mail address in the site's chat function if you would like to arrange an alternate delivery schedule and we will happily try to accommodate.
Drama Club does not ship to freight forwarders, as they are commonly used with stolen credit cards and fraudulent transactions. As a small business, we are not able to cover any return shipping costs.
JUNGHANS WATCHES SALES & SHIPPING POLICIES
In case of damaged JUNGHANS product:
Inspect ALL packages when you receive them to ensure the item(s) was not damaged during shipping. If an item appears to be damaged, please immediately contact us via [email protected] We take insurance on every item shipped; If the item arrives damaged, we must notify the shipping company within 5 days. If you are purchasing an item to give as a gift at a later date, you must inspect the product within 5 days of its arrival to insure that the product was not damaged. After contacting us, we will give instructions to resolve the issue.
In case of defective JUNGHANS product:
Defective products can be returned within 5 days of delivery date. After 5 days, you will need to contact the authorized repair location to have the product repaired under warranty, if applicable. Please do not wear the watch if you believe it is damaged or defective. We cannot accept any watch that has been worn. The watch must be in brand new condition. If the watch is worn, even for a short period of time, it will no longer be "Brand New" and will not be accepted for return
Other JUNGHANS returns:
If the "No Return if Label is Removed" tag is removed from the watch, the watch cannot be returned. There will be no exceptions to this rule. If the watch has been worn, regardless of how long it was worn, the watch cannot be returned. The watch must be in brand new condition. If the watch is worn, even for a short period of time, it will no longer be "Brand New" and will not be accepted for return. If the watch or band has been resized (including the removal and/or addition of links) or any other alteration to the item, the watch cannot be returned. If the product does not meet your expectations, (with the exceptions mentioned above) you may return the watch within 5 days from date of delivery. After 5 days your sale is final. The watch must meet criteria listed above. Please note: If your watch is delivered to a third party or a different shipping address, you still have 5 days from date of delivery. You must first get the return authorized from us before returning an item. Please contact us via [email protected]
Carefully re-pack the watch into it's original packing AND shipping boxes (The watch box is NOT a shipping carton). Remove all original labels that are on the shipping box. You MUST take insurance on the shipment for the original purchase price, to account for the possibility of damage during the return shipment. You are responsible for all shipping costs. After shipping, you must email [email protected] to give us the tracking code for the return shipment.