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Sales Policies

Returns of select full-priced merchandise in original condition with all tags attached may be accepted within 10 days of initial delivery for refund, exchange or store credit.

PROMOTION DETAILS. Customers may take 10% off list price of items in stock online only, excluding Junghans watches. Tax will be calculated after discount. Shipping is not affected by this promotion. Items purchased using the 10% promotion are considered discounted and may not be returned for refund, only exchange or store credit provided below policies are still adhered to. Please contact us for any questions.

Opened or worn merchandise, all pens, notebooks, fragrances, toys, swimwear, electronics, Junghans watches and underwear may never be returned or exchanged. All electronics' warranties are maintained by respective manufacturers and under their described terms. Drama Club does not service electronics. No merchandise will be accepted for return, exchange or refund without written authorization received from our team via contact@dramaclub.us. Purchases of discounted items will never be refunded, though in original condition with all tags attached and accompanied by sales receipt they may be accepted for exchange or store credit within 10 days of delivery.

AUTHORIZATION POLICY

Any orders placed must pass payment processing network's address, name, and phone number verification. Any order, even if authorized, will be cancelled if systems to not match provided billing details. If an alternate card is provided, and that information also does not match, the order will be cancelled and the customer will be barred from making future purchases. All orders over $400 must ship only to the verified billing address, unless for a return customer. We reserve the right to cancel any transaction we deem fraudulent.

SHIPPING POLICY

Domestic shipping will be completed via FedEx Ground service or USPS. Items purchased will be shipped the next business day. Orders received after we close may require one additional day to ship. International shipping will be completed via USPS. Unfortunately, no tracking information is able to be provided after items leave the United States. The customer will be responsible for paying all import duties. Drama Club does not ship to freight forwarders, as they are commonly used with stolen credit cards and fraudulent transactions. Drama Club does not refund shipping or pay for return shipping.