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Sales Policies

Items purchased from Drama Club via our website are eligible for refund to the original method of payment provided approval is confirmed in advance and the Sales Policies listed here are abided by. If you wish to make a return, simply email contact@dramaclub.us with details.

Purchase of Discounted items will never be refunded, though discounted items in original condition with all tags attached and accompanied by sales receipt may be accepted within 7 days of initial delivery for exchange or store credit.

Opened, or worn merchandise, and all pens, notebooks, fragrances, toys, swimwear, and intimate clothing may never be returned or exchanged.

After 10 days, merchandise may never be returned or exchanged.

Returns of full-priced merchandise in original condition with all tags attached and accompanied by sales receipt may be accepted within 10 days of delivery for exchange, store credit, or refund. Price adjustments may be granted within seven days only for items purchased at full price, provided the same size and color remains in stock. All electronics' warranties are maintained by respective manufacturers and under their described terms. Drama Club does not service electronics.

Any orders placed must pass payment processing network's address, name, and phone number verification. Any order, even if authorized, will be cancelled if systems to not match provided billing details. If an alternate card is provided, and that information also does not match, the order will be cancelled and the customer will be barred from making future purchases.

All orders over $400 must ship only to the verified billing address, unless for a return customer.

 

SHIPPING POLICY

Drama Club only ships within the United States, Canada and Western Europe and does not refund shipping or pay for return shipping. Drama Club does not ship to freight forwarders, as they are commonly used in associate with stolen credit cards and fraudulent transactions.

Domestic shipping will be completed via FedEx Ground service or USPS. Items purchased will be shipped the next business day. International shipping will be completed via USPS. Unfortunately, no tracking information is able to be provided after items leave the United States. The customer will be responsible for paying all import duties.

We reserve the right to cancel any transaction we deem fraudulent.